AgriWorks Manufacturing ("Company", "we", "our", or "us") is committed to ensuring client satisfaction with our digital agricultural support and planning services. This Refund Policy outlines the conditions under which refunds may be requested and processed. We encourage all prospective clients to thoroughly review this policy before engaging our services to ensure a clear understanding of our refund procedures and timelines.
As our services are consultative and delivered digitally, the nature of refunds differs from those applicable to physical goods. We recognize the value of our clients' investment and strive to resolve any concerns promptly and fairly. This policy applies to all services offered by AgriWorks Manufacturing, including but not limited to equipment consulting, technology comparisons, process diagrams, CAD sketches, optimization recommendations, and informational reports.
Refund requests are evaluated on a case-by-case basis. To be eligible for a refund, the following conditions must generally be met: the refund request must be submitted within fourteen (14) calendar days of the original payment date; the services in question must not have been substantially completed or delivered; and the client must provide a written explanation of the reason for the refund request. We consider a service "substantially completed" when more than fifty percent (50%) of the agreed-upon deliverables have been provided to the client.
A full refund may be issued in the following circumstances: if AgriWorks Manufacturing is unable to commence the agreed-upon services within the specified timeframe; if a duplicate payment has been made in error; if services have not yet commenced and no preparatory work has been undertaken; or if we determine, at our sole discretion, that we are unable to fulfill the service requirements as originally agreed upon. Full refunds will be processed using the original payment method within ten (10) business days of approval.
A partial refund may be issued in the following circumstances: if the client cancels services after work has commenced but before substantial completion; if the scope of services is reduced by mutual agreement after commencement; or if the quality of delivered work does not meet the specifications agreed upon in the service agreement. The partial refund amount will be calculated based on the percentage of work completed and the resources already expended. Any partial refund calculation will be communicated to the client in writing before processing.
Refunds will not be issued in the following circumstances: for services that have been fully completed and delivered to the client; for dissatisfaction arising from the client's failure to provide accurate or complete information necessary for service delivery; for changes in the client's business needs or priorities that are unrelated to the quality of our services; for requests made after the fourteen (14) calendar day refund window has elapsed; for services where the client has already used, implemented, or distributed the deliverables; or for any third-party costs or expenses incurred on behalf of the client at the client's request.
To initiate a refund request, the client must submit a written request via email to our support team. The request must include the client's full name and contact information, the invoice or order number associated with the service, a detailed description of the reason for the refund request, any supporting documentation or correspondence related to the issue, and the preferred refund method if different from the original payment method.
Upon receipt of a refund request, our team will acknowledge the request within two (2) business days. We will conduct a thorough review of the request, which may include examining project records, communications, and deliverables. The review process typically takes five (5) to ten (10) business days, depending on the complexity of the situation. We may contact the client for additional information or clarification during the review process.
Once a refund has been approved, it will be processed within ten (10) business days. Refunds will be issued to the original payment method used for the transaction unless otherwise agreed upon. Please note that processing times may vary depending on your financial institution. AgriWorks Manufacturing is not responsible for any delays caused by third-party payment processors or financial institutions. All refunds will be issued in the same currency as the original payment.
In some cases, AgriWorks Manufacturing may offer service credits as an alternative to monetary refunds. Service credits may be applied toward future services and are valid for a period of twelve (12) months from the date of issuance. Service credits are non-transferable and cannot be exchanged for cash. If a client accepts a service credit, they waive their right to request a monetary refund for the same service. We believe service credits can provide additional value and flexibility to our clients while maintaining our commitment to client satisfaction.
If a client is dissatisfied with the outcome of a refund request, they may escalate the matter by submitting a written appeal within ten (10) business days of receiving the refund decision. The appeal will be reviewed by a senior member of our team who was not involved in the original decision. We are committed to resolving all disputes in a fair and timely manner. If internal dispute resolution efforts are unsuccessful, the matter may be referred to mediation or arbitration in accordance with our Terms of Service.
We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute with their financial institution. Initiating a chargeback without first attempting to resolve the issue with AgriWorks Manufacturing may result in the suspension of services and may affect the client's ability to use our services in the future. We are committed to working with our clients to resolve billing disputes promptly and fairly through direct communication.
AgriWorks Manufacturing reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is the client's responsibility to review this policy periodically. Continued use of our services following any modifications constitutes acceptance of the revised policy. In the event of a dispute, the version of this policy in effect at the time the services were purchased shall apply.
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us using the information below. Our team is available to assist you during regular business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We aim to respond to all inquiries within two (2) business days.
manager@agriworksllc.com
ADDRESS
23 Margaret Dr, Somerset, NJ 08873
PHONE
+1 862-285-9217